Products Australia

View Sample FEATURES Premium Advanced Call Q / ACD Samsung only
. Max no. Extensions supported (Full/SME)
1000/20
1000/20
1000
. Network Clients (Simultaneously Reporting)
7
7
7
Example Auto Report Scheduling (To E-Mail &/orPrinter)
Example Real Time Department Traffic screen
Example Instant e-mail Activity (Fraud) Alert
.
Example Hotel check-in/out, integration, room status
.
.
Example Multi-Site reporting (unlimited remote sites)
.
Example User editable call costs
Example Password protection
Example Unlimited Department groups
Example Data collection via serial/IP/text file
Example User editable Directory
. Database Archive/Restore/Compact/Repair
Example ACD Agents - Task bar soft wallboard
.
.
100 +
Example ACD Supervisors
.
.
7 max
  REPORTS
Example Extension detail (Outgoing calls)
Example Extension detail (Incoming calls)
Example Extension summary
Example Department detail
Example Department summary
Example Abandoned (Lost) calls
Example Incoming Ring time (detail)
Example Incoming ring time summary
Example DDI/DID (Indial)
Example Cost Comparison (Compare Carrier costs)
Example Re-Cost (Re-calculate new costs on current data)
Example Line (Trunk) Detail
Example Line (Trunk) summary
Example Daily Half Hour summary
Example Monthly Summary
Example Account Codes
Example Top 30 Longest Outgoing Duration
Example Top 30 Most Expensive calls
Example Top 30 Outgoing call locations
Example Top 30 Longest duration incoming calls
Example Top 30 most frequently dialled numbers
Example Top 30 most frequent incoming callers
Example Top 30 most frequent incoming caller locations
Example Number Search (Incoming/Outgoing)
Example Destination summary
Example Call Log
Example External Call Diversion
Example Extension markup/discount
Example ACD Agent Summary
.
.
Example ACD Group Summary
.
.
Example ACD Agent Log in/Out
.
.
Example ACD Group Half Hour summary
.
.
Example Activity alert events
.
. Activity alert status (Extensions/Directory)
.
. Hotel/Motel check out report
.
.
 
 
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