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Products UK

View Sample	FEATURES	Premium	Advanced	Basic	Call Q / ACD *See Note
.	Maximum Extensions / Trunks	1000	1000	1000	1000
.	Network Clients (Simultaneously Reporting)	7	7	7	7
Example	Auto Report Scheduling (To E-Mail &/orPrinter)			.
Example	Real Time Department Traffic screen			.
Example	Instant e-mail Activity (Fraud) Alert		.	.
Example	Hotel check-in/out, integration, room status		.	.	.
Example	Multi-Site reporting (unlimited remote sites)		.	.
Example	User editable call costs
Example	Password protection
Example	Unlimited Department groups
Example	Data collection via serial/IP/text file
Example	User editable Directory
.	Export reports to Excel/Word/HTML
.	Database Archive/Restore/Compact/Repair
Example	ACD Agents - Task bar soft wallboard	.	.	.	100 +
Example	ACD Supervisors	.	.	.	7 max
.	REPORTS
Example	Extension detail (Outgoing calls)
Example	Extension detail (Incoming calls)
Example	Extension summary			.
Example	Department detail
Example	Department summary			.
Example	Abandoned (Lost) calls			.
Example	Incoming Ring time (detail)
Example	Incoming ring time summary			.
Example	DDI/DID (Indial)			.
Example	Cost Comparison (Compare Carrier costs)			.
Example	Re-Cost (Re-calculate new costs on current data)			.
Example	Line (Trunk) Detail			.
Example	Line (Trunk) summary			.
Example	Daily Half Hour summary			.
Example	Monthly Summary			.
Example	Account Codes			.
Example	Top 30 Longest Outgoing Duration
Example	Top 30 Most Expensive calls
Example	Top 30 Outgoing call locations
Example	Top 30 Longest duration incoming calls
Example	Top 30 most frequently dialled numbers
Example	Top 30 most frequent incoming callers
Example	Top 30 most frequent incoming caller locations
Example	Number Search (Incoming/Outgoing)			.
Example	Destination summary			.
Example	Call Log			.
Example	External Call Diversion			.
Example	Extension markup/discount			.
Example	ACD Agent Summary	.	.	.
Example	ACD Group Summary	.	.	.
Example	ACD Agent Log in/Out	.	.	.
Example	ACD Group Half Hour summary	.	.	.
Example	Activity alert events		.	.
.	Activity alert status (Extensions/Directory)		.	.
.	Hotel/Motel check out report		.	.	.